Dear Madeleine, I manage a large team of accounting professionals for a company of about 4800 employees. I have worked very hard to create a great team, and I have excellent, dedicated people. My problem is our payroll manager (PM). He is generally very easy-going and a hard worker. He is a whiz at working…
Dear Madeleine, I am the founder and CEO of a specialty investment services company, which I started—for fun—after retiring from my first career in investment banking. My executive team is amazing. Since we are so specialized and the field is super technical, I have had to find the best and the brightest. My problem is…
Dear Intern, I’ve appreciated watching the interns in our company work on different projects in different departments. I’m always amazed by how fast the interns work, how well they collaborate as a team, and the high quality of the work they deliver. My question is this: How do we, the current employees, look to them? Do…
Dear Madeleine, I am a Boomer who is three or four years away from retirement (I hope). Over the last few years I have been working with many people who are much younger than my own children. I went from noticing that I was old enough to be the parent of my direct reports to…
Dear Madeleine, I have a high performer on my team (HP) who does very good transactional work. They work with speed and most people outside our team like them. HP has managerial ambition but does not have capabilities to be a manager. We are a small, lean team after two rounds of layoffs, and there is…
Dear Madeleine, I am a regional president for a global services company. One of my executive team members recently retired, leaving rather suddenly as the result of an unexpected health issue. We interviewed some candidates to replace him but, ultimately, I took his recommendation to go with the person who had been his chief of…
Dear Madeleine, I manage a team of customer support specialists. The job requires in-depth knowledge of our products (outdoor/climbing gear, some of it very technical), so we have provided a lot of training and oversight. In the past year we lost two of our best people, and the executive team refused to let me replace…
Dear Madeleine, I am the COO for a medium sized, mostly US-based specialty product business. Our CEO was always the idea guy and I was execution. Our business used to be straightforward, but we recently expanded with services and a couple of storefronts—against my recommendation. Our CEO is a visionary and expects his executive team…
Dear Madeleine, My company offers a lot of classes, and about six months ago I learned SLII®. I have been managing people for about a decade and honestly, learning SLII® changed everything for me. I realized my biggest issue was that I hold back when it comes to giving people crystal clear direction or providing…
Dear Madeleine, I recently hired a new member for my team. She was great in the many rounds of interviews, seemed to have the skills we needed, and was unanimously the first choice of the hiring committee. She is now about six weeks in, and I keep waiting to see the person I met in…