Dear Madeleine, I have been a student of leadership ever since I became a supervisor in my first job in the early 90s. I am now a VP of services for a collection of call centers across the UK. I have practiced to the best of my ability everything I have learned from Ken Blanchard’s…
Dear Madeleine, I manage a team of mostly young people, all of whom manage internal communications for a global manufacturing company. A few years ago the company went to an unlimited paid time off policy. I have read a lot about the effects of unlimited PTO, and note that the biggest risk is that people…
Dear Madeleine, I read your last blog Not Sure How to Address Burnout? with interest. I work in consulting with one of the big five consulting firms. We hire go-getters and work them hard. The competition is fierce and only the most driven get promoted. The rewards are, shall I say, significant—but I won’t lie,…
Dear Madeleine, I am an HR generalist working at a REIT (Real Estate Investment Trust). Our CEO started the company about eight years ago, and I have been his right hand since the beginning. He is a genius in many ways—high IQ, a deep intuitive understanding of the real estate markets, a complete whiz with…
Dear Madeleine, I am a senior manager and have managed people for decades. I am a student of leadership and work every day to be a better leader. Here is something I am having trouble putting into words, but I hope you have some inspiration for me. I make a big effort to help my…
Dear Madeleine, I work on a team where I am the only member who is remote. Pre-Covid we all worked together at the office, but during the shutdown I took advantage of my company’s remote-work option and moved back to my hometown to be closer to my parents who need help. Many of our meetings…
Dear Madeleine, I manage a global team of extremely talented scientists. It is clear how the work we do benefits our organization. I got a new boss about nine months ago, and I’m pretty sure my unit was the only one that wasn’t a dumpster fire. I have been left completely to my own devices.…
This letter came to Lucy Dannewitz and me as a result of our podcast, “Leaders Who Influence,” in Blanchard Community. Blanchard Community is a space created for all who are interested in Blanchard, where you can sign up for groups that suit you, network with others, and access special events. Lucy’s and my podcast is…
Dear Madeleine, I work in a call center that delivers customer service for highly technical products. I have been a supervisor for about six months. I have a great manager and a great team. My problem is that I overcommit. I work much longer hours than I should. Everything I have read on the topic…
Dear Madeleine, I manage a fully remote team and have one member who is wonderful—when he is able to focus on work. His contribution is valuable, he is easy to get along with, and other team members depend on his experience and wisdom. But he is always dealing with some kind of personal crisis. He…