Dear Madeleine, I am in a quandary. It may sound dumb to you, but I am interested to hear your thoughts. I am in my mid-twenties and have been blessed with what seems to be almost incredible luck. I am smart enough, and came wired with a lot of stamina, a strong work ethic, a…
Dear Intern, I’ve appreciated watching the interns in our company work on different projects in different departments. I’m always amazed by how fast the interns work, how well they collaborate as a team, and the high quality of the work they deliver. My question is this: How do we, the current employees, look to them? Do…
Dear Madeleine, I manage a team of mostly young people, all of whom manage internal communications for a global manufacturing company. A few years ago the company went to an unlimited paid time off policy. I have read a lot about the effects of unlimited PTO, and note that the biggest risk is that people…
Dear Madeleine, I am a regional president for a global financial services company. About five years ago, I hired a whiz kid to inject some creativity and innovation into our use of technology and how we approach our regional customer acquisition. He is technically a genius in terms of IQ, and he excels at grasping…
Dear Madeleine, I recently started a new job. I am super interested and engaged. I think I am doing well and my manager seems thrilled. People here think I’m much older than I am, and everyone assumes I have a bachelor’s degree. Only the HR recruiting person knows that all I have is a two-year…
Dear Madeleine, I manage a few teams—data scientists, bio engineers, research fellows, project managers—in a fast-growing biotech company. I have teams in Southern California, Canada, Eastern Europe, and Indonesia. The teams pass work off between time zones; if one person doesn’t complete their piece during the workday, it puts their counterpart behind. The pressure is…
Dear Madeleine, I manage an operations department for the headquarters of a large media company. I have six direct reports and about 70 workers who report to them. One of my direct reports recently left, and I was absolutely shocked at the things he told HR in his exit interview. He worked for me for…
Can someone be a great leader and not be self-aware? I believe all great leaders are self-aware. If you don’t know how your behaviors affect others, it’s difficult to lead successfully. Furthermore, leaders who aren’t self-aware can cause significant damage. The news is filled with reports about highly visible executives (I hesitate to call them…
“Between stimulus and response lies a space. In that space lie our freedom and power to choose a response. In our response lie our growth and our happiness.” This is one of my favorite quotes, most often attributed to Viktor E. Frankl, Holocaust survivor and author of Man’s Search for Meaning. It holds an answer to…
In our new book Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust, my coauthor, Randy Conley, and I cover a lot of topics—fifty-two, to be exact. As the subtitle suggests, a primary focus of the book is the area of trust in leadership. To be truly trustworthy, a leader…