Dear Madeleine, I don’t quite know how to say this without sounding like a total jerk, but I am really, really smart. It was useful getting through school—I got the highest possible scores on standardized tests without even trying. I have an almost photographic memory, and forget nothing. I got through college in three years…
Dear Madeleine, I have been a student of leadership ever since I became a supervisor in my first job in the early 90s. I am now a VP of services for a collection of call centers across the UK. I have practiced to the best of my ability everything I have learned from Ken Blanchard’s…
Dear Madeleine, I manage a fully remote team and have one member who is wonderful—when he is able to focus on work. His contribution is valuable, he is easy to get along with, and other team members depend on his experience and wisdom. But he is always dealing with some kind of personal crisis. He…
Dear Madeleine, I have an employee who is very dependable and is doing an excellent job. I am certain he will do very well here, long term. He has been with the company about a year, has developed confidence, and often catches errors before it is too late. He is trusted and his peers go…
Dear Madeleine, I am an experienced executive. A few years ago, my company created a mentoring program. I have really enjoyed mentoring young new hires and have done several six-month stints. My first mentee and I have stayed in close touch and have become friendly. The kid is a rock star at work and has…
Ron Darling, a stellar pitcher with the New York Mets in the 1980s, was going through a brutal divorce. He struggled through spring training and the start of the season. His emotional turmoil hurt his game. Davey Johnson, the team’s roughneck manager, noticed Darling’s struggles and reportedly said to him, “I went through a rough…
Dear Madeleine, I am the operations manager for a large veterinary hospital. It is a fast-moving, extremely busy environment, especially our 24/7 ER. I essentially manage all personnel because the doctors don’t have the time or the inclination. We have one employee who is a challenge for me. She is a trained vet tech who…
I had an upsetting experience yesterday. Amid our current environment of chaos, confusion, and uncertainty, I find that people are generally behaving pretty well. I’ve noticed this at the grocery store, which I now visit only about once every ten days. Social distancing is in effect, with dots or X’s every six feet marking where…
Dear Madeleine, I have been a manager for many years. I came up through the ranks and have been steadily promoted because of my technical and analytical skills—also, because I am almost always right. I try not to be a jerk about it, but it is the truth. I recently had a performance review with…
Dear Madeleine, I am a subject matter expert in an engineering company and, well, a technical genius. I am aware it isn’t politically correct to put it that way, but it is the truth—I have an unusually high IQ and people who come to me for help literally call me “The Genius.” Our whole team…