Too Good a Listener? Ask Madeleine

Dear Madeleine, I had a big job and got a lot of manager training early in my working life. Then a series of events (I had a child with special needs, then another one, parents needing care, husband making enough to sustain the family) conspired to make me leave the workforce for about a decade.…

Dealing with a Toxic Boss? Ask Madeleine

Dear Madeleine, My boss is just awful. He is the son of a friend of the owner, and the owner has no idea how he treats people. Although he comes from a company in our industry, where he was the operations manager, he really doesn’t understand how different things are here. I love my job.…

Don’t Want to Overcommit? Ask Madeleine

Dear Madeleine, I work in a call center that delivers customer service for highly technical products. I have been a supervisor for about six months. I have a great manager and a great team. My problem is that I overcommit. I work much longer hours than I should. Everything I have read on the topic…