Hello Arthur,

Thanks for your comments. You can visit https://www.kenblanchard.com/Products-Services/Building-Trust for more information about building trust in the workplace.

Randy

Regardless, I’m definitely delighted I discovered it and I’ll be bookmarking it and
checking back frequently!

Hi Jon. Thanks for your comments.

I agree that identity-based trust is a mutual condition between people and as you mention, is usually reserved to our inner circle.

Take care,

Randy

These three levels of trust are extremely important to understand in our workplace, community, and home. The identity-based trust, in particular, is an interesting one. As you point out, this one is one shared with our inner circle of people who help guide us and empower our dreams. It seems, in general, identify-based trust would be mutual.

Great insights on trust…. thank you!

Jon

Ok, this is good. I see the trust model more clearly now and the fact that there is no need for the Blind Faith complication. We’ll leave that for religion…not going there. In the end, the three models are sufficient to cover 99% of the situations I can think of. I’ll leave 1% of doubt in case there were something I’ve missed.

Btw, I appreciate the compliment but rather than brilliant insight I like to call it contorted confusion and my mission to try and make sense of it all. Sometimes the answers are “in plain sight” as they say…need to open my eyes more. 😉

Thanks again,
Enzo

Hello Enzo! Thanks for your comments and I can see where you are coming from.

Similar to what I said in my reply to Steve, I think it’s important to clarify what is meant by “blind” trust/faith. In the examples you mentioned, I don’t consider that to be blind faith. Firemen or soldiers place their “complete” trust in each other because they each have the competence and shared experiences with each other to have earned that level of trust. Their trust is based on reason and choice, not based on a hopeful wish.

You are right that there is a gradual transition between knowledge-based trust and identity-based trust. It happens over a period of time through shared experiences where each party has proven they are trustworthy to each other. I was trying to convey in my article that there are some relationships where deterence-based trust is appropriate (e.g., a vendor you hire to perform work for you) and that’s where you’d want to keep it. But in other relationships you want to “grow” the level of trust to maximize the potential of the relationship for both parties.

As always, thanks for your brilliant insights!

Randy

Hi Steve. I appreciate you bringing up the topic of “blind trust.” To me, “blind” trust is placing trust in someone or something without giving it any conscious or rational thought, which is most cases, is not a good thing to do. I think it’s important to think rationally about whether or not to place your trust in someone/something.

On the other hand, you can have “complete” trust in someone/something because you have such a deep level of experience with that person and you have made a conscious choice to place 100% trust in them KNOWING THE RISKS involved (that there is the chance they will break that trust). So in essence, blind trust is trusting without thought, complete trust is trusting with intentionality.

Take care,

Randy

Having trust is great but we need to know what breaks our trust. If my boss makes a decision at work that works for the company but ultimately hurts me it should not break my trust! However in many cases I see this happen because people do not define what will break their trust from the beginning.

With Respect

Steve Archambault

First let me say that I really enjoy your articles because they are thought provoking and this one is another winner.

I had never thought about Trust Levels in this much detail; it is probably just the tip of a very complex iceberg. I get the first level but I think the second and third have a less clear divide. I would think that, at some point, one merges with the other. Otherwise, the relationship can’t grow and can even regress. If it breaks down then we loop back to the first level of trust, if not to a mutual mistrust and dislike [even explosive, like matter and anti-matter don’t like each other].

I’m wondering if trust ends with the third level. I have a problem placing Blind Faith [not only religious] and if perhaps it would become the highest and purest level of trust. I’m thinking of particular professions like military, fire fighters and rescuers in general. The people doing these jobs put there lives in jeopardy daily and depend on one another for survival. If I were a fireman I would want to have blind faith in my colleagues and that kind of relationship goes beyond a deep understanding of each other. In fact, in a warfare scenario I probably won’t even know the name of who my saviour is/will be. This is the level of trust that I find difficult to justify or explain because all the building blocks of a relationship aren’t in place. Perhaps the deterrence trust level applies in these cases; where the conviction is in the system/organization and faith in an ironclad recruiting system and hierarchical management structure. If that’s the case then we have a circular model where trust levels fuse into each other and come full circle.

Sorry if I have added confusion to the trust model but you see what I mean, your post got me thinking again, maybe too much.

Regards,
Enzo

Thanks for your comments Beth! Trust is the foundation of any healthy, successful relationship and it’s important to understand the nature (or level) of trust within your given relationships.

Take care,

Randy