Lead Your Team To Effectively Use Technology To Learn

Ensuring employees have ample opportunity to learn and develop is crucial to organizational success. Yet, leaders can be bombarded with messages to increase the use of technology if they want the most effective means for their teams to learn. As a leader, how do you judge which learning modality will lead to the most effective,…

Work Less

In a world where people are struggling to do more with less, the answer is not to fuel up on Starbucks, set your hair on fire, and simply work harder with fewer resources.

Times Like These

I’m a little divided. Do I stay or run away and leave it all behind? —The Foo Fighters There is something different to ponder, on a more intimate level, this holiday season. Slight of hand and a twist of fate have befallen our world, again, in ways we weren’t meant to imagine. With every moment…

Higher Learning

“No longer, are we, as learners’ bound by time or space to gather information, dissect it, test it, and even apply it. Higher learning is evolving, literary, right before our eyes, and our own Harvard Yard is in our hands!”

Aiming For the Stars (Literally) With Goal Setting

I’ll admit it: I’m a bit of a nerd.  I enjoy technology, science, and astronomy (or anything space-related).  On October 8th, Christmas comes early for me as I’ll be getting a mix of all three.  In case you haven’t heard, Felix Baumgartner will attempt the highest skydive to-date from the edge of space, 23 miles…

Excellence in Action

*Part Two of a Six Part Series on The Excellent Employee   “Can you hear me when I sing? You’re the reason why I sing … You’re the reason the opera is inside of me!” —Sometimes You Can’t Make It on Your Own, U2 Consider the summer blockbusters at the movie theater or Nike’s latest…

Wait! That’s not in the Customer Service playbook…

Another day, another angry customer… Many of you have probably seen this video, but if you haven’t, I’ve posted it below for your viewing pleasure.  This gentleman, upset that he was denied a refund from T-Mobile, decided that he would “redecorate” this T-Mobile store without asking for permission.  Still, he probably needed to brush up…

With Greater Leadership Comes Greater Expectation

Like many, my college experience provided the opportunity to make friends and interact with some fascinating people – classmates whom I admire and respect more than they will ever know. We all had our dreams and aspirations, then graduation day came and we parted ways, ready to pursue our passions and make a positive difference…