https://leaderchat.org/2016/08/11/four-key-conversations-to-help-your-customers-feel-welcome/ A Forum to Discuss Leadership and Management Issues Mon, 15 Aug 2016 14:12:16 +0000 hourly 1 https://leaderchat.org/2016/08/11/four-key-conversations-to-help-your-customers-feel-welcome/#comment-58937 Mon, 15 Aug 2016 14:12:16 +0000 http://leaderchat.org/?p=8015#comment-58937 Reblogged this on Gr8fullsoul.

]]> https://leaderchat.org/2016/08/11/four-key-conversations-to-help-your-customers-feel-welcome/#comment-58902 Thu, 11 Aug 2016 23:56:10 +0000 http://leaderchat.org/?p=8015#comment-58902 Kathy, I couldn’t agree more!

]]> https://leaderchat.org/2016/08/11/four-key-conversations-to-help-your-customers-feel-welcome/#comment-58900 Thu, 11 Aug 2016 16:07:33 +0000 http://leaderchat.org/?p=8015#comment-58900 What? No Iowa friendly!? The entire staff must have been from New York City! Come and see us at Hidden Acres… you will have a new insight about Iowa! And your advice was spot on!

]]> https://leaderchat.org/2016/08/11/four-key-conversations-to-help-your-customers-feel-welcome/#comment-58899 Thu, 11 Aug 2016 12:43:28 +0000 http://leaderchat.org/?p=8015#comment-58899 Here’s my take on that kind of lousy experience. We never know what those people who don’t smile, don’t seem to care, are dealing with in their lives, what they are feeling, thinking and worrying about. In addition they are often unhappy in their job and cannot rise above all of that to provide great customer service. So, my practice is to overcome them with kindness, a smile of my own and express some kind of hope that they might have a better day. And quietly, I say a little prayer for them and their situation, their families etc. Sometimes I even ask a question like how long have you worked here, or are your from around here? Or do they know a place where I can get something? My objective, shift gears and change the conversation or at least try to enrich it by some small degree. Not always successful but worth the effort.

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