“Real courage is when you know you’re licked before you begin, but you begin anyway and see it through no matter what.” Harper Lee, To Kill a Mockingbird Courage is a well-admired human trait; but when asked what courage is, what do you think of? Is it a soldier, fighting a battle far from home…

Top 5 Office Pet Peeves (Leadership Quote)

The 3 Habits of Highly Effective Millennials

We’re doing something a little different this week. Instead of a written post, Gus Jaramillo and I collaborated on a video post as part of the Leadership Quote vlog series. Subscribe for future videos!

Why Your Leadership Strategy Matters

Take a look at the model below. What do you notice is the end state? Results. Results are always the end state in every organization. That’s all that anyone cares about. One famous organization has a mantra of “don’t tell me, show me.” It may sound callous, cold, or unnerving, but it all depends on…

What I learned about customer service from an American Golf employee!

Customer service is something we all come across in our daily lives. It can be used as a key differentiator for you and your company. 9 out of 10 US consumers said they would pay more for a superior service. I want to share with you a customer service experience I had a few weeks ago…

Are You TOO Nice? 4 Ways to Be Compassionate and Fair

I once worked with a VP who was at the tail end of a situation that had gotten out of hand. Six months prior, one of his senior directors—who I’ll call Shari, had been diagnosed with breast cancer. Although she continued to work throughout her treatment, her performance suffered and team members had to take…

Exercise: It May Help Your Memory

We’ve barely started the new year and already resolutions are being thrown to the wayside. From eating healthier to saving more money, there’s one resolution is quite popular: exercising more. I’m currently struggling against the hump that we all face after heading to the gym a few times. My motivation is at an all-time low.…

Coaching Tuesday: Learning from Your Mistakes

It’s inevitable: we all make mistakes, hard as it is to admit it. And it’s agonizing when we realize our actions may have had a negative impact on our boss, clients, colleagues, friends, or family. In the world of coaching, we know that how one responds to a mistake is as important as what one…