Comments on: The Top Three Mistakes Good Managers Make

By: Gerald Clement Pereira

Gerald Clement Pereira — Thu, 10 May 2018 07:54:15 +0000

Well I Gerald Clement Pereira was expecting a reply from the relevant party however nothing appears to be forthcoming.Well in the law fraternity it’s common to assume that ‘SILENCE IS AN ADMISSION OF GUILT’, So what more can I say I feel that some of this people who have been made in-charge of certain outlets by virtue of them having been in service for the boss for quite a period of time and as such the bosses are compelled to do something out of gratitude of their loyalty over a period of time. Notwithstanding the fact that as time and the tempo of modern day business is moving at a rapid pace more so if you have tough competition how will these so called ‘in-charge’ stay relevant b’cos they are not receptive to change. Which is then channelled down to co-workers who also begin to adopt this attitude. How then can one see improvement even if there was some kind of change the person who institutes such change have to constantly and literally be the change by having to do and maintain these changes. While the in-charge has a non compliance view the rest of the staff also display the same characteristics of non- compliance. The situation deteriorates because the Customer Service Manager faces a burnout. If it takes 4 people to set up dining hall I’ll have to correct this 4 people’s mistakes day in day out. If the person detailed to maintain the store falters as non compliance to the new implemented standards so as to meet current trends and the guy detailed to toilet duty falters again it would be assumed the Customer Service Manager defaulted.
So what shall I do?
ANYBODY WITH ANY SMART IDEAS THIS IS AN INDIAN RESTRUANT SITUATED IN SINGAPORE INTERNATIONALLY FRANCHISED GLOBAL CHAIN NEARLY ALL MY WORKERS ARE INDIAN NATIONALS WHO ARE UNABLE TO COMMUNICATE REASONABLY IN THE ENGLISH LANGUAGE:CONSIDER THIS THE ICING ON THE CAKE.

By: Gerald Clement Pereira

Gerald Clement Pereira — Sun, 06 May 2018 14:16:36 +0000

I feel that a person entrusted with the position of being an in-charge in a Food & Beverage Restruant should never create an ethical situation of talking down your Customer Service Manager in the full view of customers and subordinate workers. If not for the CUM being cool, calm and collective as the in-charge who does not possess the required academic qualifications or the relevant exposure necessary to act in such situations ethically by addressing the issue after when the crowd has simmered down and in private or over lunch to voice your opinions. Because first and foremost the manner in which a swinging door should be opened unless specified “PULL” OR “PUSH”. It can be opened in either way depending on the host who is manning this area. But by the in-charge approaching the CSMngr at this juncture does not appear appropriate further more waving your index finger in a forward and backward motion! (How would one perceive this action as?) as though you are reprimanding me or the CSMngr does not sit well to onlookers especially notwithstanding the “FACT THE C S MNGR IS 61 YRS OF AGE AND HAS BEEN IN THE FOOD AND BEVERAGE INDUSTRY FOR 35-40yrs having held various positions from coffee house Manager to Resident Manager to Consultant. Clearly by his cool and calm demure he has proven that he supersede you in every way especially ethical reasoning. Whereas the In-charge wants to show his authority

By: Have You Become A “Horton The Elephant” Manager? | Blanchard LeaderChat

Have You Become A “Horton The Elephant” Manager? | Blanchard LeaderChat — Sat, 21 Feb 2015 13:55:34 +0000