A few weeks ago, my colleague Doug Glener wrote a blog regarding the results from our company’s recent survey that involved more than 800 L&D executives, managers, and specialists. We asked them about the biggest challenges they face in designing training for hybrid workers in 2022. We were able to break down their answers into…
Dear Madeleine, I run a small not for profit. We are past the startup phase and we were hitting a stride, but then we had some big setbacks before our big summer season and all my people are melting down. I spend my day moving from crisis to crisis (in between talking people off the…
Dear Madeleine, I have an employee who hates me. I have been supervising and managing people for 25 years and this has never happened to me before. I’ve been to training classes, attended webinars, read books on managing, and worked hard to hone my leadership skills over the years. I am generally a likeable person,…
Dear Madeleine, I work in a professional services firm and we have an open-space concept. Almost everyone is on the phone all day or reading complicated documents. We have one assistant who supports a whole bunch of the senior people, and she sits right near me. She is an idiot, and loud to boot. Every…
Chad Gordon interviews Dr. Henry Cloud, author of the new book, The Power of the Other: The startling effect other people have on you, from the boardroom to the bedroom and beyond—and what to do about it. Cloud shares the importance of recognizing the impact that others have on your success. He explains how every significant act…
Dear Madeleine, I am a senior project manager in a service organization. I manage client-facing work as well as hundreds of independent contractors. I recently got behind on my list—the endless small tasks that add up to outstanding service—and I shelved a few items to take care of when I came back from a week’s…
As a leader, you’ve probably encountered situations that can be frustrating. Perhaps your direct report did something wrong or you had too much on your plate. How did you deal with that situation? I was recently asked at a gathering of friends how I remained so positive. Did I have a secret daily ritual of…
I am going to be open and honest – I don’t like New Year’s resolutions! I do have goals each year, but I don’t get to January 1 and think up resolutions; there’s so much evidence they don’t work. Forbes posted an article which drew upon the University of Scranton’s research which states that just…
Who is the servant-leader? The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first. – Robert K. Greenleaf I recently had the opportunity to take a course on…