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Tag Archives: Apologizing

Feeling Bad about Acting Like a Monster? Ask Madeleine

Dear Madeleine, I recently had a situation that I now see I handled very badly with one of my second-line reports in India. Sandeep (name changed for confidentiality) had gone completely AWOL. This coincided with his direct supervisor (my direct report) going on maternity leave early. Her back-up person wasn’t in place yet, so it…

August 28, 2021 in Leadership Development.

Concerned You’re Becoming Impatient with Your Employees? Ask Madeleine

Hi Madeleine, I just got off the phone and immediately realized that I need some help. I spoke to an employee in a way I am ashamed of. I didn’t yell or flip my lid, but I was curt, demanding, and unsympathetic, and I interrupted him several times. I have some things going on in…

October 10, 2020 in Vulnerability.

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Airing of Grievances – 4 Ways Leaders Can Combat a Culture of Resentment and Outrage

Any fan of the old TV series Seinfeld will remember the classic Festivus episode, where George Costanza’s father kicks off the make-believe holiday with the “Airing of Grievances.” At dinner, each person takes turns venting about how everyone… Read More

What Kind of Trust Are You Feeling? A Simple Map to the 4 Ways We Connect

There’s a kind of magic that happens when we trust someone—but have you ever stopped to wonder what kind of trust you’re feeling? Not all trust is created equal. Some trust lives in your head, built on logic… Read More

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