Comments on: If customer service is so easy, why doesn’t everyone do it like THIS? https://leaderchat.org/2012/05/17/if-customer-service-is-so-easy-why-doesnt-everyone-do-it-like-this/ A Forum to Discuss Leadership and Management Issues Tue, 22 May 2012 23:33:03 +0000 hourly 1 By: Jeff Toister https://leaderchat.org/2012/05/17/if-customer-service-is-so-easy-why-doesnt-everyone-do-it-like-this/#comment-3858 Tue, 22 May 2012 23:33:03 +0000 http://leaderchat.org/?p=2932#comment-3858 Elvijs is right on. Your post is an excellent example of service, but the point should be that this isn’t easy. It may seem obvious from a guest’s viewpoint, but getting everyone on the same page in a hotel as big as that Hyatt in Denver is no easy feat. And, it only starts with training. That legendary service you experienced must be ingrained in everything that hotel’s staff does and practiced each and every day. Kudos to them for getting it right!

]]> By: peaceandjustice321 https://leaderchat.org/2012/05/17/if-customer-service-is-so-easy-why-doesnt-everyone-do-it-like-this/#comment-3839 Sat, 19 May 2012 22:43:26 +0000 http://leaderchat.org/?p=2932#comment-3839 I was thinking about what you would say to the guy who told my buddy and I that his cafe (the Aldo Los Altos on Main Street) in Los Altos, CA, was closed as we walked in. The door was open and there were still about 15 people inside eating… and it was only 9:30PM! All we wanted were a couple beers. We could have been out of there in 30 minutes. Alas, we went across the street to the First and Main Sports Lounge and were met with lots of hellos and smiles. I know where I’m going next time I go to Los Altos (and where I’m not!).

It is so easy to bend a bit to make a happy (and returning) customer. I just don’t get why so many retail places fail to understand this.

]]> By: Elvijs Akmentiņš https://leaderchat.org/2012/05/17/if-customer-service-is-so-easy-why-doesnt-everyone-do-it-like-this/#comment-3828 Fri, 18 May 2012 12:55:53 +0000 http://leaderchat.org/?p=2932#comment-3828 Good post and really excellent customer service. But I don’t agree with the title. It’s really hard to keep customer service at highest level. This needs very hard work and patience, so very few entrepreneurs get this done.

]]> By: On Leadership, Being Right or Just Making it Right « Linked 2 Leadership https://leaderchat.org/2012/05/17/if-customer-service-is-so-easy-why-doesnt-everyone-do-it-like-this/#comment-3827 Thu, 17 May 2012 22:17:38 +0000 http://leaderchat.org/?p=2932#comment-3827 […] If customer service is so easy, why doesn’t everyone do it like THIS? (leaderchat.org) […]

]]> By: themorganfiles https://leaderchat.org/2012/05/17/if-customer-service-is-so-easy-why-doesnt-everyone-do-it-like-this/#comment-3826 Thu, 17 May 2012 17:29:29 +0000 http://leaderchat.org/?p=2932#comment-3826 I especially liked and appreciated the mention of a “take ownership” mentality and the importance of leadership. I teach customer service and managerial leadership classes frequently and make these points every time. So critical. Excellent blog post!

]]> By: Alessandro Akbar https://leaderchat.org/2012/05/17/if-customer-service-is-so-easy-why-doesnt-everyone-do-it-like-this/#comment-3825 Thu, 17 May 2012 14:13:30 +0000 http://leaderchat.org/?p=2932#comment-3825 Nice post and the title itself really caught my attention. Indeed, with facilities that all hotels tend to have the same, one factor that select us out is the customer service.

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