Dear Madeleine, I am a sales leader in charge of half of the US and I have a counterpart who runs the other half. We have a good relationship. We support each other and share ideas and information. I recently figured out that our newish boss, the EVP of sales and marketing, is playing us…
Power. The word itself evokes a reaction. What thoughts or feelings do you have when you think of power? Perhaps you picture an organizational chart where the boxes at the top are imbued with more power than those below. Maybe you imagine an iron fist, representative of a person who rules over others with absolute authority.…
How can you tell if you have a trusting work environment? By reading nonverbal clues, says Ken Blanchard in his March column for Chief Learning Officer magazine. “If people trust leadership, they’re willing to turn their backs to their bosses. In other words, they turn and focus on their own work because they know the…
Trust at work is critical, but it can be difficult to pin down and address. Trust expert Daniel McAllister highlighted this challenge when he presented his initial research on the subject in 1995. McAllister opened with a quote from the book Behavior in Organizations. “Trust … tends to be somewhat like a combination of the weather…
In today’s fast-paced, globally connected world in which we live, an organization’s successes and failures can be tweeted across the internet in a matter of seconds. A knee jerk reaction of many organizational leaders is to clamp down on the amount of information shared internally, with hopes of minimizing risk to the organization. Many times…
Trust is a challenge in today’s organizations. Even though trustworthiness is generally recognized as an important managerial attribute, the reality is that leaders are falling short in this area. According to Tolero Solutions, 45 percent of employees say lack of trust in leadership is the biggest issue impacting work performance. Two new research reports just…
Interviewing for a job can be a stressful experience. The first impression you create in the interview can make or break your chances of landing the job, so it’s important to show up with your A-game. Most hiring managers are asking themselves this question during the interview process: Is this person qualified and can I trust him/her to…
No wonder leadership theorists are focusing on trust as a key leadership quality. In an article for Forbes, David Horsager, author of The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line shares that anyone in a leadership role can have a compelling vision, excellent strategy, flawless communication skills,…
Dear Madeleine, I have been a manager for about ten years in three different companies, all in the same industry. I have learned a lot and over the years have become more patient and diplomatic and a better communicator. I have a reputation for being a tough but fair manager and I keep getting promoted.…
I remember the first time I became a manager, close to 25 years ago. I had established myself as one of the top performers in a team of about a dozen people and was promoted into a supervisory position. Literally overnight I moved from being a peer with the rest of my team members to…